SBI INTERTNET USEFUL

Terms of Service (Terms & Conditions)

These Terms and conditions, as amended from time to time by the Bank shall govern the use of Bank's Internet Banking Service by a person.

1. DEFINITIONS

In these Terms and Conditions, unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

Account refers to the User's Savings Bank Account and/or Current Account and/or Fixed Deposit Account or any other type of account so designated by the Bank to be eligible account(s) for the operations through the use of internet banking including any Demat account opened with NSDL or CDSL.

Bank refers to the State Bank of India, a body corporate constituted as per the State Bank of India Act, 1955 and having its Corporate Office at "State Bank Bhavan", Madame Cama Road, Nariman Point, Mumbai – 400 021(which expression shall, unless it is repugnant to the subject or context thereof, includes its successors and assigns).

Customer refers to Customer named in the Application Form [and shall, where the context requires, includes any authorized representative of the Customer, accepted by the Bank].

Confidential Information refers to the information obtained by the customer from/or through the Bank for availing various services through OnlineSBI.

Internet Banking Services means the services provided by the Bank to the Users through the Site to access to account information, products and other services (including Transaction of financial and non-financial in nature) as may be provided by the Bank from time to time in accordance with this terms and conditions.

Instruction means any request or instruction that is received from the customer by the Bank through Internet Banking Services.

Other Holders of Demat Account refers to such holders other than the first named holder of the Demat Account.

OnlineSBI means Internet Banking facility offered by the Bank.

One Time Password (OTP) or SMS Password refers to one time 8 digit (or such other higher digits as may be approved by the Bank) pass code that would be sent to a customer's mobile number registered on the Bank's record.

Personal Information refers to the information about the User submitted to the Bank in connection with the Internet Banking Service.

The Site means www.onlinesbi.com.

Third party product refers to any product and/or service of a party other than the Bank which is offered through the site or the Bank as an intermediary.

User refers to a registered customer of the Bank using the Internet Banking Services.

2. APPLICABILITY OF TERMS AND CONDITIONS

These Terms and conditions (or 'Term') mentioned herein form the contract between the User and the Bank for using the Internet Banking Service. By applying for Internet Banking Services and accessing the service the User

acknowledges and accepts these Terms and conditions. Any conditions relating to the accounts of customer other than these Terms will continue to apply except that in the event of any conflict between these Terms and the account conditions, these Terms will continue to prevail. The Term mentioned herein shall include any subsequent modifications or changes to it duly made by the Bank and published in the site or Bank's website www.sbi.co.in. The agreement shall remain valid until it is replaced by another agreement or terminated by either party or account is closed, whichever is earlier.

3. APPLICATION FOR INTERNET BANKING SERVICES

The Bank may offer Internet Banking Service to selected customers at its discretion. The customer would need to be Internet user or have access to the Internet. The acceptance of the application and the acknowledgement thereof

does not automatically imply the acceptance of application for Internet Banking Services. The Bank may advise from time to time the Internet software such as Browser, which are required for using Internet Banking Services. There will be no obligation on the part of the Bank to support all the versions of this Internet software.

Though the Internet Banking facility is very convenient, and the Bank uses the advanced technological/security features on account, the technological knowledge and discipline required for operating such accounts and because of the inherent risks involved in case of failure to comply the confidentiality and other obligations of the customers, all users are advised to familiarize themselves with the correct and proper use of Internet Banking Service and the terms and conditions mentioned herein, before opting or using the internet banking facility.

4. INTERNET BANKING SERVICES

The Bank shall endeavor to provide to the User through Internet Banking services such as inquiry about the balance in his/her account(s), details about transactions, statement of account, request for issue of cheque-books, request

for transfer of funds between accounts of the same User and other accounts, international fund transfer, creation of e-TDR/e-STDR/e-RD, Mobile Top Up, DTH Recharge, Utility Bill Payments, view income tax statement (Form 26AS), Home Loan Interest Certificate, TDS enquiry, Generation of Form 15G/H, Overdraft against Fixed Deposit, Payment of Central and State Government taxes, payment of fees of schools/colleges/universities and many other facilities as the Bank may decide to provide from time to time. These facilities shall be offered in a phased manner at the discretion of the Bank. The Bank at its sole discretion may also make additions/deletions to the Internet Banking Services being offered without giving any prior notices or reasons. The availability /non-availability of a particular service may be advised through the web page of the Bank or written communication or any other mode as the bank thinks fit. The Bank shall take reasonable care to, ensure the security of and prevent unauthorized access to the Internet Banking Services using technology reasonably available to the Bank. The User shall not use or permit to use Internet Banking Service or any related service for any illegal or improper purposes.

The User would be allotted a User-id and a Password (to be used at the time of login) by the Bank in the first instance. The User will be required to mandatorily change the User-Id and password assigned by the Bank on accessing Internet Banking Services for the first time.

As a safety measure the User shall change the password as frequently as possible, at least once in 90 days. In addition to User-id and Password the Bank may, at its discretion, advise the User to adopt any other means of authentication including but not limited to smart cards, One Time SMS Password and/or Digital certification issued by Bank, licensed or approved Certifying Authorities or vendors.

The User shall not attempt or permit others to attempt accessing the account information stored in the computers and computer networks of the Bank through any means other than the Internet Banking Services

5. USER-ID AND PASSWORD:

The USER shall:

keep the User-id and Password totally confidential and not reveal them to any other person including any person representing or claimed to be representing the Bank;

Create a password of at least 8 characters long and shall consist of a mix of alphabets, numbers and special characters which must not relate to any readily accessible personal data such as the User's name, address, date of birth, telephone number, vehicle number, driving license etc. or easily guessable combination of letters and / or numbers;
Commit the User-id and Password to memory and not record them in a written or electronic form.
Not let any unauthorized person have access to his computer or leave the computer unattended while using Internet Banking Services.
Not disclose/reveal his/her personal or confidential information to anyone over email/SMS/phone call even if its purportedly from State Bank of India. SBI or any of it's representatives will never send emails/SMS or call over phone seeking the personal information like username, passwords, One Time SMS passwords etc. of any user. For tips on safe usage of password(s), "Password Management" displayed as a link on the login page of www.onlinesbi.com may be referred.

(A) Resetting of User-id/Password

In the event of forgetting User-id, User can retrieve it by using the 'Forgot Username' link available on login page of OnlineSBI. If the User has forgotten login password, he/she can reset login password online using the link 'Forgot Login Password' link available on login page of OnlineSBI. The selection of a new password shall not be construed as the commencement of a new contract.

(B) Non-liability of the bank in case of Compromise of User-id and Password

The User agrees and acknowledges that Bank shall in no way be held responsible or liable if the User incurs any loss as a result of compromise of User-id and password by the User himself or User has failed to follow the Internet Banking Service instructions as published by the Bank on the site from time to time. User agrees to fully indemnify and hold harmless Bank in respect of the same.

Internet Banking Password / User-id shall get locked after a number of incorrect attempts, up to such number (at present 3failed attempts) as may be decided by the Bank from time to time. The same shall be available on the next day. In case of emergency, the User-id/password can be unlocked online by changing the login password using the 'Forgot Login Password' link on Login page of OnlineSBI.

(D) Deactivation of User-id

The Bank has the discretion to deactivate an Internet Banking User-id, if the same has not been used for a period defined by the Bank. Also the Bank has the right to deactivate the internet banking login of User due to unsatisfactory behavior in the account.